Privacy Policy

1. Personal and Non-Personal Information

This Privacy Policy identifies how we treat your personal and non-personal information.

2. What Is Non-Personal Information and How Is It Collected and Used

Non-personal information is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

Personal information is information that identifies you as an individual, such as your name, mailing address, email address, telephone number, and fax number. We may collect personal information from you in a variety of ways, including:

• When you send us an application or other form
• When you conduct a transaction with us, our affiliates, or others
• When we collect information about you in support of a transaction, such as credit card information
• When you use areas of this website to send us personal information about yourself, to elect to receive particular information, to purchase access to one of our products or services, or to participate in an activity

3. Are Cookies and Other Technologies Used to Collect Personal Information

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you register with us, a cookie helps Blue Knight Roofing Inc recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses and shipping addresses. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document, or email message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to, and the time the web beacon was viewed. We may use web beacons to count visitors to the web pages on the website or to monitor how our users navigate the website, and we may include web beacons in email messages to count how many messages sent were actually opened, acted upon, or forwarded.

Third-party vendors also may use cookies on our website. For instance, we may contract with third parties who will use cookies on our website to track and analyze anonymous usage and volume statistical information from our visitors. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us improve the visitor experience, manage our site content, and track visitor behaviour. We may also contract with a third party to send emails to our registered users, and that third party may set cookies to help measure and improve the effectiveness of our email communications. All data collected by such third parties on our behalf is used solely by or on behalf of Blue Knight Roofing Inc and is shared externally only on an anonymous, aggregated basis.

From time to time we may allow third parties to post advertisements on our website, and those third-party advertisements may include a cookie or web beacon served by the third party. This Privacy Policy does not cover the use of information collected from you by third-party ad servers. We do not control cookies in such third-party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad. We will not share your personal information with these companies, but they may use information about your visits to this and other websites to provide advertisements about goods and services that may be of interest to you, and they may share information you provide to them with others.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

4. Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

5. Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

6. Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

7. How Does Blue Knight Roofing Inc Use Personal Information

We use collected data to:

• Provide and improve our services
• Process transactions and payments
• Communicate with you about your inquiries, appointments, and promotions
• Enhance website functionality and user experience
• Ensure security and fraud prevention
• Maintain records of your communication preferences and consent

We may keep and use the personal information we collect from or about you to provide you with access to this website or other products or services, to respond to your requests, to bill you for products or services you purchased, to provide ongoing service and support, to contact you with information that might be of interest to you, or to ask for your opinion about our products or services, for record keeping and analytical purposes, and to research, develop, and improve our programs, products, services, and content.

Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (such as your name, email address, or other identifiers), in which case you would no longer be identified as a single unique individual; once information has been de-identified, we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, to protect someone’s health, safety, or welfare, and to comply with a law or regulation, court order, or other legal process.

8. Does Blue Knight Roofing Inc Share Personal Information With Others?

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all such cases, we will not authorize them to keep, disclose, or use your information other than for the purpose of providing the services we asked them to provide.

We will not sell, exchange, or publish your personal information, except in connection with a corporate sale, merger, dissolution, or acquisition. For some transactions, in addition to our direct collection of information, third-party service vendors (such as credit card companies, clearinghouses, and banks) who provide services such as credit, insurance, and escrow may collect personal information directly from you to assist with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it.

If you submit a review for a third party (person or business), during the submission process we ask your permission to gather your basic information (such as name and email address), which we then share with the third party for whom you are submitting the review. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation, and we may cooperate with law enforcement authorities investigating visitors who violate our rules or engage in behaviour that is harmful to others or illegal. We may also disclose your personal information to third parties if we believe it is necessary to protect our rights or property, protect someone’s health, safety, or welfare, or comply with a law, regulation, court order, or other legal process.

If you share information with an advertiser, including by clicking on their ads, this Privacy Policy does not control the advertiser’s use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

• Payment processors (Stripe, PayPal, and Intuit), solely for the purpose of processing your payments
• Email service providers, solely for sending communications that you have opted into
• SMS message aggregators and providers, solely for delivering text messages that you have opted into
• Website hosting services, solely for the purpose of hosting our website and its content
• GoHighLevel CRM, for client relationship management

Important note about SMS data: all text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers of the text message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

9. How Is Personal Information Used for Communication?

We may contact you periodically by email, mail, SMS, or telephone to provide information regarding appointment confirmations, programs, products, services, and content that may be of interest to you. In addition, some features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via email, which may include your personal information. We cannot guarantee that our emails to you will be secure from unauthorized interception.

10. Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.

11. SMS/Text Messages Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Our SMS program provides text messages for appointment reminders, events, receipts, customer service, and occasionally promotional messages when you opt in. Message frequency varies depending on your interaction with our services.

Opt-in and consent: you will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opting out: you can cancel the SMS service at any time by texting "STOP" to the number that sent you the messages. After you send "STOP," we will send you a message to confirm that you have been unsubscribed, after which you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will resume sending you SMS messages.

If you are experiencing issues with the messaging program, reply with the keyword "HELP" for more assistance, or contact us directly at luciano@blueknightroofing.ca or (647) 383-8664.

Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply, and supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Message frequency varies; if you have questions about your text or data plan, contact your wireless provider.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Our SMS messages will never contain phishing or social-engineering attempts, illegal content, or content about sex, hate, firearms, or tobacco.

For SMS-specific inquiries, please refer to our Terms of Service, or contact luciano@blueknightroofing.ca.

12. How Is Personal Information Secured?

We have implemented generally accepted standards of technology and operational security to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

13. Links

This site contains links to other sites that provide information we consider to be interesting. Blue Knight Roofing Inc is not responsible for the privacy practices or the content of such websites.

14. Public Discussions

This site may provide public discussions on various topics. Any information you post in these discussions will become public, so please do not post sensitive information in public discussions. We are not responsible for any action or policies of any third parties who collect information that users disclose in any such forums on the website, and we do not agree or disagree with anything posted on a discussion board. You must comply with our other published policies regarding postings on our public forums.

15. How Can Users Access, Change, and/or Delete Personal Information?

You may access, correct, update, and/or delete any personally identifiable information that you submit to the website. You may opt out of any SMS service by replying STOP, and you may unsubscribe from mailing lists or any registrations on the website. To do so, please follow the instructions on the relevant page of the website, or contact us at luciano@blueknightroofing.ca.

16. Children’s Privacy

Blue Knight Roofing Inc will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 13. If you believe that we have collected personal information from a child under the age of 13, please contact us.

17. Changes to This Policy

Blue Knight Roofing Inc reserves the right to modify this Privacy Policy at any time. Any changes will be listed on this page, and if such changes are material, a notice will be included on the homepage of the website for a period of time. If you have any questions about privacy on our website or about our website practices, please contact us at luciano@blueknightroofing.ca.

18. Terms of Service

This Privacy Policy works alongside our Terms of Service, which govern general use of this website.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Blue Knight Roofing Inc
Phone: (647) 383-8664
Email: luciano@blueknightroofing.ca
Website: https://blueknightroofing.ca/

By using our website and services, you consent to this Privacy Policy.